Returns made clear
It’s OK
It’s OK
to change your mind.
Start your return online. No account is required — all you need is your order number and the email address used for your purchase.
Start a return↗14 days to withdraw
from the contract
from the contract
The process
Three steps. All online.
- 01Find your order
Log in or use your order number and email address.
- 02Select your products
Choose the products and quantities, and briefly describe the reason for your return.
- 03Submit your request
Once your request has been accepted, you will receive further instructions.
One form
Go to the form→Start here.
The key rules
Know where you stand.
14 days
To inform us that you are withdrawing from the contract without giving a reason.
14 days
To send the goods back after notifying us of your withdrawal.
Return shipping costs
The buyer bears the direct cost of returning the product.
Refunds
We may withhold reimbursement until we receive the product or proof that it has been sent back.
The full and binding rules are set out in §8 of the Store’s Terms and Conditions.
Read the terms and conditions →
